At Tenerife Telecom are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel.
Our Privacy Policy is contained below and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.
Updates of our Privacy Policy are completed frequently, thus you should peruse this Policy habitually.
Please view the footer of this article to see when it was last updated.
Privacy Policy
1. Information We Collect from You
Data can be collected and processed when our website is in operation by you.
The following are approved methods of collection:
1.1 If you register for information or complete a purchase, by filling out a form we can collect the information provided.
1.2 Traffic data, weblogs, location data, and any other communication can be collected. These details come from your visit to our site and any resource tools you use while on the site.
1.3 Any communication on our website or to personnel allows us to collect information.
1.4 Any communication via email that results in a dialogue about a project or contracting our services through our billing system.
2. Use of Cookies
Circumstances may arise when we may need to gather information about your computer to help provide appropriate services or products to you. The data gathered is solely statistical data, which may be shared with advertisers.
The facts collected about you are statistical only. No identifying information will be shared about our visitors and how they made use of our site. No personal details will ever be shared.
Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/products, or overall website characteristic we offer you.
Any computer has the option to decline cookies. Your web browser options include an “enable” button to decline cookies. It is imperative that you understand by declining cookies you may be limiting your access to sections of our website.
If our advertisers use cookies it will result from a click on their advertisement, and we do not have control over their cookies if used.
3. Use of Your Information
Information stored and collected about you allows us to improve our services or products for you. Added to this parameter, we may use your information for the following purposes:
3.1 Any commitment we make on a contracted basis.
3.2 If information is requested from our website concerning services or products offered, we may use your data. Products or services which may be of interest to you can also deem a communication from us, if permission has been granted.
3.3 Notification re- changes or improvements may be sent to you in regards to product or service changes that could affect our service to you.
3.4 Existing customers can be contacted on the topic of goods or services related to a previous sale, if we feel you might be interested in these additional topics.
3.5 Added use of your data may include permission for third parties to use your data. This permission would be granted by you in regards to unrelated products or services that may be in your interests. We or third parties can only contact you in regards to this information if consent has been provided for information collection.
3.6 Third party contact or communications from our website, as a new customer, is only made if you have granted us permission. These communications are only offered for information you consented to and no other related information.
3.7 Data that you do not want us to use or third parties to use can be withheld, once consent has been given regarding our collection of your data. We will always provide you with an opportunity to decline communications and our or third party data usage.
3.8 Identifiable data, which could be used to disclose who you are, is never shared. We only provide statistical related data about our visitors to third parties like advertisers to ensure your privacy.
4. Storing Your Personal Data
4.1 Outside of the European Economic Area are places for storing and processing data we collect from you. We may take advantage of these outside areas, allowing a staff to process data collected from you. These processors may work for our suppliers. The transfer of this data may include processing and completing your order on our site, such as utilising your payment information or offering support services. We take all reasonable processes to ensure your data is secure and in agreement with our Privacy Policy as outlined here.
4.2 Secured servers are used by our company to ensure proper data storage. Information on transactions is kept secured for safety measures.
4.3 Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available where we have control over the communications systems used. As a result of our inability to guarantee safety, you are submitting information to us at your own risk. Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.
5. Disclosing Your Information
5.1 Personal information to third parties may be disclosed:
5.2 This disclosure occurs when we sell all or a section of our business or assets to a third party.
5.2.1 Personal information can be offered to any member of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.
5.2.2 Legal requirements may mean a sharing of your information.
5.2.3 Lowering credit risk and fraud protection may result in information disclosure.
6. Third Party Links
Links might be discovered on our site that belongs to third parties. Any third party website on our site has a privacy policy. You should check their terms. We do not accept liability or responsibility for their privacy policies, based on our lack of control over these third party links.
7. Access to Information
The Data Protection Act 1998 was established to govern online electronic communications. The act gives you access to any data we have about you. To gain access to this information simply contact us. Contact information is given below, which should be used to gain details about information we hold on you.
Under GDPR laws you also have a right of access to the data we store on you, a right to rectification should that data be inacurate and a right to erasure should you require that we remove data we store on you.
New policies under GDPR:
7.1 The Right To Be Informed
Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR.
7.2 Right Of Access
Individuals have the right to access their personal data and supplementary information.
The right of access allows individuals to be aware of and verify the lawfulness of the processing.
7.3 Right to Rectification
The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete. An individual can make a request for rectification verbally or in writing. We have one calendar month to respond to a request.
7.4 Right To Erasure
The GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’.
7.5 Right to Restrict Processing
Individuals have the right to request the restriction or suppression of their personal data.
7.6 Right To Data Portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
Please note: Under GDPR you have many extended rights and we honour these in all our transactions that concern your data. It will never be sold, distributed or used by any third party without your express prior consent.
The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.
7.7 Reasons/Purposes For Processing Information
We process personal information to enable us to provide a web designer service, to maintain our own accounts and records and also to support and manage our employees and suppliers.
7.8 Type/Classes of Information Processed
We process information relevant to the above reasons/purposes. This may include:
- Personal and family details
- Lifestyle and social circumstances
- Goods and services
- Financial details
- Employment and education details
7.9 We Also Process Sensitive Classes Of Information That May Include:
- Racial or ethnic origin
- Physical or mental health details
- Religious or other beliefs
- Trade union membership
- Sexual life
- Offences and alleged offences
7.10 We Process Personal Information About:
- Customers and clients
- Suppliers
- Advisers, consultants
- Complainants, enquirers
- Employees
7.11 Who The Information May Be Shared With:
We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.
Where necessary or required we share information with:
- Family, associates and representatives of the person whose personal data we are processing
- Educators and examining bodies
- Current, past and prospective employers
- Suppliers
- Financial organisations
- Business associates, professional advisers and consultants
- Employment and recruitment agencies
- Service providers
- Traders in personal information
Wherever possible we will always obtain your express written consent to share any data we have about you with any 3rd party.
Additional Reasons:
Trading and sharing personal information:
Personal information is traded and shared as a primary business function. For this reason the information processed may include name, contact details, family details, financial details, employment details, and goods and services. This information may be about customers and clients. The information may be traded or shared with business associates and professional advisers, agents, service providers, customers and clients, and traders in personal data.
Undertaking Research:
Personal information is also processed in order to undertake research. For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good and services. The sensitive types of information may include physical or mental health details, racial or ethnic origin and religious or other beliefs. This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations.
Consulting And Advisory Services:
Information is processed for consultancy and advisory services that are offered. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers.
8. Contacting Us
We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding this Privacy Policy. Please contact us at
Terms and Conditions:
Your Contract:
When making your order we will arrange for you to enter into a contract with us as specified on your confirmation invoice. Your order with us is subject to these order conditions and the specific terms and conditions of the relevant service you contract with us and we advise you to read both carefully prior to payment.
All orders are subject to availability at the time of order. We do not guarantee that any of the services we advertise will still be available at the time of order. We will inform you as soon as possible after placing an order if, for any reason, the services you have sought to order with us are not available.
As an agent we accept no responsibility for the acts or omissions of the operator or for the services provided by the operator.
4G Data SIM Services:
Where data SIMs have been provided they are provided for data ONLY and any additional charges will be billed to your account. These need to be paid immediately to avoid suspension of services.
Please be aware of any subscription services you use that make charges to the SIM card as these will be passed to you on the next months invoice and will need to be paid to reactivate data services. Where a new SIM is required due to charges being made on the existing SIM card the client will assume any shipping costs.
We reserve the right to suspend and cancel service where any additional charges have been applied through the use of 3rd party websites or services.
The SIMs provided are for personal use and must not be used by any third party without our express written consent.
Accuracy:
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the services that you wish to order before you make your order. Where the service or price has been listed incorrectly and the order has already been confirmed, we reserve the right to cancel the order and refund all monies paid to you.
Prices:
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen services at the time of order.
Special Requests:
Any special requests must be advised to us at the time of order e.g. delivery, location etc. You should then confirm your requests in writing but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the operator is not confirmation that the request will be met.
Complaints:
As the contract for your service is between you and the operator, any queries or concerns about your service should be addressed to them in the first instance. If you have a problem with your service whilst using them, this must be reported to the operator immediately. If you fail to follow this procedure there will be less opportunity for the operator to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
Cancellations & Refunds
Rural Internet (4G) Services:
Coverage & Speed: Please note that as this is a 4G service speeds may vary depending on your location, equipment used and location of that equipment in your property.
although the 4G network will transmit at speeds up to 150 Mbps a typical 4G connection will provide benween 5 Mbps & 20 Mbps depsnding on coverage.
In the case of our Rural 4G services these can be cancelled at any time with 7 days prior notice. However, should they be cancelled after a service has been invoiced and paid we will make an administrative charge of 25 Euros to cover the cost of usage and administrative charges.
Any equipment provided to the client may be purchased back at 50% of the cost paid by the client providing the equipment is returned in its original state and packaging.
Where data SIMs have been provided they are provided for data ONLY and any additional charges will be billed to your account and may be automatically deducted from your registered payment method.
Cancellations & refunds for all other products will be referred to the respective operator.
IPTV Services:
All subscriptions are non refundable once purchased, no exceptions.
Where an IPTV box has been tested and shipped but deemed to be faulty upon receipt we are happy to receive the terurn of the IPTV bx in its original packaging and condition and offer a replacement or refund.
If you choose to use your own equipment (such as a MAG Box or Firestick) you do so at your own risk and assume understand that no refund will be available for software subscriptions provided.
Refunds:
In the case of defective equipment we are happy to refund you. You will need to return the equipment to us with all the cables & remotes originally provided so we can ascertain the nature of the fault. If the equipment is found to be faulty it will be exchanged at no cost to yourself and we will re-imburse your shipping costs.
Router Deposits:
As with a refund where we have received a security deposit for a router this will need to be returned to us with all the cables & remotes originally provided and in original packaging to receive your deposit fee paid.
Where the equipment is found not to be faulty it will be returned to you and a shipping charge will be applied.
Service Cancellation:
Where a service has been cancelled by the client we may at our discretion provide a partial refund for unused services. In some cases this may not be possible, for example where a service has been contracted and allocated to a specific customer.
Force Majeure:
Except where otherwise expressly stated in these terms and conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these order conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) concerned’s control.
